Register and Apply with My Aged Care
To apply for a Support At Home Package you will first need to register, by contacting My Aged Care on 1800 200 422 or completing their online self-service form. We suggest you register at your earliest opportunity in preparation for support when you need it.
Tip: If you wish, you can appoint a family member or friend as your My Aged Care representative so they can act on your behalf on an ongoing basis.
If you would like us to keep in touch with you throughout your journey, please click the button below and provide your details:
Phone Interview - Initial step to assess your eligibility
My Aged Care will refer you to a local assessor who will first arrange for a phone interview. They will ask a series of questions about your current situation in order to ascertain your initial eligibility. If you’re eligible, they may arrange to meet you face-to-face to assess you in your home.
Your Home Assessment - Follow-up to assess your needs
A trained assessor will visit you at home to help clarify your needs.
What should you have on hand for your home assessment?
- Your Medicare number
- A copy of any referrals from your doctor if you have them
- Any information provided to you that you may want to discuss with your assessor
- The contact details of your GP or another health professional
- Information on the current support you receive
What happens at an assessment?
The trained assessor will work with you to develop a support plan, including your strengths, difficulties, goals, what you’d like to achieve and your preferences for services. They might ask questions such as:
- What support you already have
- Your health and lifestyle
- How you are going completing daily tasks around the home
- If you have any issues relating to home and personal safety
- Your family and community engagement
In your meeting, you may discuss the types of services that would suit your needs, the types of funding available and relevant to you, service providers and the costs associated with home care services.
Tip: You are welcome to have a family member, carer or friend present during your assessment and any calls with My Aged Care.
Complete Your Means and Asset Assessment (Services Australia)
If you’re applying for government-funded support under the Support at Home program, you’ll need to complete a means test through Services Australia (via Centrelink).
This assessment helps determine how much of the cost of your care you’ll personally contribute.
Your co-contribution rate will depend on your income and financial circumstances.
You won’t pay anything for assessed clinical services if you’re aged 65+.
You will need to pay 5-18% toward any non-clinical services if you’re a full pensioner, or up to 50% if you’re a part-pensioner. Self-funded retirees may need to pay between 50-80% toward non-clinical services.
Unlike the previous Home Care Package system, there is no longer a fixed “income-tested care fee.” Instead, your personal contribution is a percentage of the cost of the services you use - meaning you’ll only pay for what you receive.
We recommend you complete your means test as soon as possible, as it can take some time to process.
For more information or to start your assessment, visit myagedcare.gov.au/support-at-home or call 1800 227 475.
Need support whilst you wait?
Please note, if you need support whilst you wait for your home care package, you can get immediate self-funded in-home support with providers like Benetas. To enquire contact us online or call 1300 23 63 82
Ready to shop for your Support At Home Package?
If you've completed the above steps, you’re ready to take Step 2, just click on Step 2 below: